When the infection first spread from the basement, a former customer service manager saw opportunity in chaos and began gathering frightened survivors at various service counters throughout the mall. Using their knowledge of retail psychology and crisis management, they positioned themselves as a savior figure while secretly indoctrinating followers with apocalyptic ideology. As the situation deteriorated, their influence grew among those desperate enough to believe anyone promising safety and meaning.

Possesses an uncanny ability to appear exactly where desperate survivors seek help, materializing behind service counters with an authoritative presence that commands immediate trust. Their voice carries the practiced cadence of customer service training twisted into hypnotic persuasion, while their eyes hold the fervent gleam of absolute conviction. They seem to know every service area, employee break room, and customer service protocol in the mall, using this knowledge to create an illusion of competence and safety.

Preys upon survivor desperation by offering false salvation and community, gradually converting the vulnerable into devoted followers who will sacrifice others for the cult's twisted vision of apocalypse survival. Their influence spreads through seemingly helpful interactions at service counters, creating a hidden network of believers who undermine other survivor groups from within.