Refund Policy

Last updated June 29, 2026

Ticket purchases are final. Tickets, passes, and event admission products are non-refundable.

Ticket Purchases

All ticket purchases are final once checkout is complete. This includes event admission, day passes, VIP passes, and other ticket-type products.

Merchandise And Physical Goods

Merchandise and physical-good issues are reviewed separately from ticket purchases. If an item is damaged, missing, or otherwise needs support, contact us so staff can review the order.

Approved Exceptions

Staff may approve limited exceptions, such as duplicate purchases or other documented support cases. An exception is not guaranteed and must be approved before a refund is issued.

Contact

Questions about an order can be sent to leagues@elevateut.com.